Privacy Policy

Privacy Notice

Last Updated: 23rd May 2025

Welcome to SGIVS Global. Your privacy matters to us. This notice explains how we collect, use, store, and share your personal information when you interact with our services—including our website, mobile application, or in-person support.

Contact Us

For questions or concerns about this Privacy Notice or your data, please reach out to us:

• Email: info@sgivs.com
• Phone: +971 04 357 9585
• Address: Office No: 301 & 104, Al Nasr Central, Oud Mehta, Dubai

Who We Are

SGIVS Global is authorized by the Embassy of India (Abu Dhabi) to provide administrative services related to:

• E-Visa
• Identity Management
• Document Attestation
• Consular Services

We also offer optional additional services to enhance your experience.

Scope

This notice applies to all personal data collected by SGIVS Global across online, offline, and partner platforms.

Why We Collect Your Data

• To deliver services like attestation, OCI, renunciation/surrender certificates
• To provide customer support and communication
• To comply with laws and regulations

What Information We Collect

Personal Information:

• Full name, date of birth, contact details
• Residential and overseas address
• Nationality, place of birth
• Government-issued ID (passport, national ID)
• Visa and travel information
• Financial or insurance data

Special Categories (with consent or legal need):

• Biometric data (e.g., fingerprints, photos)

How We Collect Data

• Through our website or mobile app
• Calls to our service centers
• Visits to application centers
• Opting for additional services
• Social media inquiries
• Automatic systems (e.g., IP for fraud prevention)

Legal Grounds for Processing

• Consent: You agree to specific uses (can be withdrawn anytime).
• Contract: To deliver services you’ve requested.
• Legal Obligation: When required by law.
• Vital Interests: To protect life in emergencies.
• Legitimate Interests: Fraud prevention, security, etc.

Who We Share Data With

• Indian embassies for processing requests
• Trusted service providers (e.g., courier, IT)
• Government or regulatory authorities (as legally required)

Data Retention

We retain data only as long as needed to fulfill the purpose it was collected for or to meet legal or governmental requirements.

Data Security

We use strong security protocols such as data encryption, password protection, and physical access control to protect your data.

Children’s Data

We do not knowingly collect data from minors. If a minor uses our services, it must be with guardian consent.

International Transfers

Your data may be stored or processed outside your country. We ensure proper safeguards are in place to protect your data across borders.

Third-Party Websites

Our site may contain links to external websites. We are not responsible for their privacy practices. Please read their privacy policies before engaging with them.

Cookies

We may use cookies to enhance your experience. For more details, refer to our Cookie Policy.

Your Privacy Rights

• Access: Request a copy of your data
• Rectify: Request updates or corrections
• Erase: Ask for deletion in applicable cases
• Restrict: Limit how your data is used
• Object: Opt out of certain processing activities
• Portability: Receive data in a machine-readable format
• Complain: File a complaint with your data authority

We respond to all requests within one month. If complex, this may extend by up to two additional months with prior notice.

How to Make a Request

Email us at info@sgivs.com to make any data-related request. We’re here to support your privacy rights.

Policy Updates

We may update this policy from time to time. Please check the top of this page for the most recent update date.